Ftel Édition places the protection of personal data at the heart of its products and services offered to you. This policy sets out the principles and guidelines for the protection of your personal data and aims to inform you about:

  • The data Ftel Édition processes and the reasons for this processing
  • How this personal data is used
  • Your rights over your personal data

This Policy was updated in April 2019.

We reserve the right to modify it at any time in order to provide you with up-to-date information on how data is collected and processed or following legislative and regulatory changes.


Ftel Édition collects the necessary information (surname, first name, address, email) for the following purposes:

  • Carrying out a satisfaction survey ;
  • Management of complaints and requests for information ;
  • Management of segmentation, targeting and profiling marketing operations ;
  • sending communications, commercial offers and prospecting.

Regarding electronic communications, it is always possible to unsubscribe either by clicking on “unsubscribe” or by sending an email to the address: contact@ftel.fr

The use of data and information as described above is authorized by the regulations applicable to the protection of personal data (GDPR). The processing of personal data for commercial prospecting and marketing purposes is based on the legitimate interest of Ftel Édition.

Products sold by Ftel Édition

The data Ftel Édition processes are identification data (last name, first name, professional contact details). Ftel Édition processes your personal data in order to perform and manage the contract (s) you have entered into. This includes :

  • managing your account ;
  • the supply and management of the subscribed services ;
  • support and maintenance ;
  • processing your requests ;
  • training ;
  • invoicing of the services and recovery procedure.

How long do we keep your personal data ?

The data that we process are kept for the time necessary to carry out the signed contract plus the retention period imposed by the applicable rules on legal prescription.

Who are your personal data communicated to ?

For the purposes of managing the contract and performing the services you have subscribed to, your data may be transmitted:

  • To internal departments of Ftel Édition : the departments which are in charge of the execution of the subscribed services, in particular support and maintenance services, customer relations, accounting ;
  • To providers external to Ftel Édition : technical providers, including subcontractors who provide services or support and advice for Ftel Édition ;
  • To external organizations : public bodies within the framework of legal obligations ;
  • On request, it can also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions emanating from authorities empowered by law.

Where are your personal data ?

All processing of your personal data is carried out on the territory of the European Union (EU).

However, if it happened that a subcontractor or partner of Ftel Édition is located outside the European Union and that this subcontractor or partner is located in a country which has not been recognized as providing an adequate level of protection, Ftel Édition would require it to comply with its requirements for the security and confidentiality of your personal data and to process your data only for the purposes it has determined. Such subcontractors and partners will have previously signed the standard contractual clauses of the European Commission.

How are your personal data secure ?

Ftel Édition undertakes to implement the necessary technical and organizational means to ensure the security of personal data against theft, loss, disclosure or unauthorized modification depending on the sensitivity of the data.

Ftel Édition undertakes to take into account the protection of your personal data and your privacy from the design of new products or services offered to you.

Exercise your rights over your personal data

You can at any time request to exercise your rights of access, rectification, opposition, erasure, limitation, portability from Ftel Édition as provided for in the regulations in force, subject to fulfilling the conditions.

These requests can be sent by mail to:

Ftel Édition Data Protection Officer 6 quai du Havre 76000 ROUEN

Or by email :


All requests must be accompanied by proof of identity.


If you believe that we have not processed your Data in accordance with the regulations on the protection of Personal Data, you have the possibility to lodge a complaint with your supervisory authority

Easily manage your GDPR compliance